Hetalls Global Career


    Customer Care

    Designation / Role: Customer Care
    Department: Customer Care
    Location : Jaipur
    Keywords : Customer Care, Telecaller, Inbound, Outbound, customer Service, telesales, telemarketing, ,
    Qualification : Graduate

    Experience : 0-5 yrs

    Job Description :
    • Experience in Customer Care, Inbound, Out Bound & Email Process.
    • Fluent in Written and Verbal Communication
    • Should be flexible in Shifts (Day & Night)

    To apply this post kindly send your resume at info@hetalls.in


    Graphic / Web Designer

    Designation / Role: Graphic / Web Designer
    Department: Category Management
    Location : Jaipur
    Keywords : Photoshop, HTML
    Qualification: Graduation/Any Graduate with technical skills
    Experience :1-4 years of experience
    Job Description :
    • Responsible for making Banner, Newsletters, Mailers.
    • Working Knowledge of Photoshop, Illustrator is necessary.
    • The designer will be expected to create original artwork and designs using these tools. 
    • Expertise in HTML , Dreamweaver.
    • HTML Programming
    To apply this post kindly send your resume at info@hetalls.in


    Associate Product Manager

    Designation / Role: Associate Product Manager
    Department: Product Management
    Location : Jaipur
    Keywords : Product Development, SQL, Supply Chain
    Qualification :Bachelors Degree in Engineering + MBA from prestigious institutes
    Skill Set:
    • Hands on ability to execute independently.  Do-It-Yourself attitude is a must – ideally should have worked in a start-up environment.
    • Must be able to simplify, solve and illustrate complex workflow problems to automate manual actions and decision points.  
    • Should have been involved in Product Development in IT Sector or Implementing In-House / Third Party Systems for Supply Chain.
    • Should have sensitivity to problems faced by operations staff in a supply chain. Prior Exposure to on-ground Supply Chain operations is definitely a plus.
    • Must have strong analytical skills and be able to evaluate impact / business case of projects to be / undertaken
    • Proficient in Excel, PPT, VB Macros, SQL
    • Excellent communication and presentation skills
    • Should have a prior experience with building or implementing software products – preferably for supply chain
    • Should be able to envision roadmaps for future projects, be up to date with industry best practices in supply chain and benchmark against industry competition
    Experience : 2-3 Years Relevant Experience
    Job Description :
    • Responsibilities will include understanding requirements, helping to define a product vision and strategy, and working with world-class engineers to execute it.
    • Develop Business Cases for each project and suggest prioritization/feasibility
    • Assume ownership of products including defining scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.
    • Work in cross-functional environments including sales, marketing, business management, customer support and engineering teams. 
    To apply this post kindly send your resume at info@hetalls.in


    Quality Analyst

    Designation / Role: Quality Analyst Department: Customer Service Location : New Delhi Keywords : Quality Auditor, Quality Analyst, Quality Evaluate Qualification

    • Bachelor’s degree or equivalent.
    Experience :
    • 3-4 years in BPO/Call Center with one year as a quality analyst.
    • Should have excellent written and verbal communication.
    • Should have worked in Voice process in inbound customer care.
    • Strong knowledge of customer care processes and techniques.
    • Dedication to providing exceptional customer service.
    • Customer oriented and service minded.
    • Strong knowledge in Quality Management Systems.
    • Knowledge of process improvement methodologies and tools, statistical methodologies will be an added advantage
    • Ability to solve problem /complex issues.

    Job Description :

    • Monitor calls of Inbound Customer Services team, provide feedback & conduct floor- coaching.
    • Participates in design of call monitoring formats and quality standards.
    • Performs call monitoring and provides trend data to site management team.
    • Uses quality monitoring scores to compile and track performance at team and individual level.
    • Monitors email customer contacts.
    • Provides actionable data to various internal support groups as needed.
    • Coordinates and facilitates call calibration sessions for call centre staff.
    • Provides feedback to call centre team leaders and managers.
    • Prepares and analyses internal and external quality reports for management staff review.
    • Monitoring calls and providing constructive feedback to agents. Providing accurate feedback to the agents ensuring that all quality guidelines are met.
    • Identify TNA and conduct process knowledge/soft skills sessions along with the trainer

    To apply this post kindly send your resume at info@hetalls.in



    Price and Merchandise Manager

    Job Position: Celebrity and Price and Merchandise Manager Number of vacancy: 1 Job Location: New Delhi Experience: 5 – 7 Years Qualifications: Graduate, Prior experience into Pricing and Controlling, Supply Chain Management and Quality Role, Responsibilities & Requirement:

    • Price Related: Cost & selling price benchmarking, raw material price monitoring, production cost monitoring, price vs. quality assertions for a product with possible price disagreement, structured feedback to buyers on price change scenario, control over customer disappointment.
    • SCM Related: Single point of contact for quick response on bill Dispute and item mismatch, decision on add to stock in case of order cancellation and excess quantity. Decision on stock movement in case of Goods Return (GR) & Return to Vendor (RTV), Increase fulfillment %, cost reduction on back flow.
    • Quality Related: Daily/ Weekly GR review, alignment with buyers on quality up-gradation, cost reduction on back flow, minimizing the customer disappointment by taking proactive decisions.

    To apply this post kindly send your resume at info@hetalls.in